Workload
✓ DNAs
✓ Number of appointments
✓ Type & length of appointments/contacts including clinical and non-clinical triage
✓ Staff mix by appointment & clinical condition
✓ Administration
✓ Staff leave
✓ Triage

Reattendance statistics
✓ Clinical Workflow
✓ Extended access utilisation
✓ SystmOne contains a suite of hard-coded and configurable reports that can be used to report across a range of administrative and clinical data.
✓ For example, Appointment Utilisation report, staff leave, AutoPlanner, Strategic Reporting, Clinical Reporting etc.

Capacity to generate reports
✓ Practice ad PCN use,
✓ DES and LES schemes
✓ Extended Access
✓ CQC
✓ CCG and other commissioners as appropriate/agreed
✓ SystemOne contains both pre-built commissioning reports such as national GPES extracts. Customisable reports can also be created to meet any local needs.

System level
✓ Aggregated appointment data across a region
✓ Monitor appointment access and availability across a region
✓ Track population health and distribution as well as practice growth metrics across organisations
✓ Explore possibilities and effectiveness of shared workforce across Primary Care Networks
✓ Manage workforce across multiple organisations and services

Real time data
✓ More than once a day
✓ Some hard-coded reports provide data in real time. For other reporting, data is refreshed at least once a day.

Ease of use
✓ Intuitive and requires minimal staff training (length of training & mode of delivery)
✓ SystmOne is already the main clinical record system in a number of organisations. For these organisations, no additional training is required however TPP provide continual support and training resources e.g. e-learning videos to support users. For new users and organisations minimal training is required but can be provided as necessary.

Deployment support
✓ Deployment support (virtual / face to face)
✓ Ongoing customer service (24-hour helpline, dedicated support)
✓ Face to face and virtual support is offered upon deployment. TPP have dedicated a support team that provide 24-hour
✓ support.

Demand & capacity modelling
✓ Capacity needed to meet the demand for your service & type of services
✓ Appropriate size for your waiting list in order to see patients in a timely manner