Insight Primary Care Workforce Model

Workload

DNAs
Number of appointments
Type & length of appointments/contacts including clinical and non-clinical triage
Staff mix by appointment & clinical condition
Administration
Training
Staff leave
Triage
Reattendance statistics
Clinical Workflow
Extended access utilisation
PA’s Primary Care Insight Workforce Planning tool enables primary care organisations to evaluate their workforce
across a range of indicators including resilience, capacity, skillmix, cost. Our analytical approach takes into account the impact of delivery model (e.g. triage, virtual consulations etc), DNAs, Appointment durations (including overruns), patient reattendance and allows the user to explore the impact of increasing or decreasing these to inform future delivery model plans.

Capacity to generate reports

Practice ad PCN use,
DES and LES schemes
Extended Access
CCG and other commissioners as appropriate/agreed
The Enterprise tool allows you to aggregate practice-level information (with practice consent) to any aggregate level of the hierarchy e.g. PCN, GP Federation, CCG, ICS, DCO, National etc.

System level

Aggregated appointment data across a region
Monitor appointment access and availability across a region
Track population health and distribution as well as practice growth metrics across organisations
Compare regional appointment activity data against national averages
Explore possibilities and effectiveness of shared workforce across Primary Care Networks
Manage workforce across multiple organisations and services
Highlight efficiencies that can be made via care navigation schemes

Real time data

Ease of use

Requires specially trained staff (length of training & mode of delivery)
Intuitive and requires minimal staff training (length of training & mode of delivery)
Depending on the aims of the user organisation, we offer different levels of training. For typical practice-level use this will often be covered in our standard user training – one half day per practice. For PCN or other aggregated use, you may choose to have dedicated team members to specialise and support the wider practice footprint. In which case, we can offer super-user training for this group.

Deployment support

Deployment support (virtual / face to face)
Ongoing customer service (24-hour helpline, dedicated support)
Our technical team is available to support all of our users via email, video call or phone Mon-Fri 09:00-17:30. If the situation required (and COVID situation allowed) we could also support a practice with further in-practice training or support.

Demand & capacity modelling