In London, we are supporting the implementation of DIALOG as the London patient reported outcome measure (PROM) which is an assessment of health status and health-related quality of life that comes directly from the patient.
What is DIALOG?
DIALOG is a set of 11 questions where service users are asked to rate their satisfaction and needs for care across different parts of their life and treatment. It helps to guide a structured conversation between a health professional and service user that is patient centred with a focus on change.
DIALOG is simple to use and it enables proactive, personalised conversations at an individual level, supporting self-management and helping service users move forward with their journey of recovery. It has also been used to help inform the redesign of care planning processes within mental health services.
Capturing this information also gives a powerful indicator of patient satisfaction levels where health and social care services need to focus for improvement.
Service users are asked by health professionals to complete this survey using pen and paper, or on a computer, iPAD or phone.
This survey was initially rolled out for people within early intervention services and for those receiving a Care Programme Approach (CPA) package of care. The use of DIALOG can be extended to other mental health services including adolescents, older adults and primary care.
As a minimum it is recommended that DIALOG is completed at the start of an episode of treatment, at review and at the end of an episode.