Other support available

This page contains links to information and resources from other organisations supporting care homes and the workforce.


The National Institute for Health and Social Care provides guidance, advice, quality standards and information services for health, public health and social care.

A series of ‘quick guides’ have been developed for care home managers and staff to use as a resource for everyday activities and to support them with providing the right level of care for their residents:

Their website also includes guidance for Care Homes and examples of initiatives being implemented across the sector.


CapitalNurse’s vision is to ‘get nursing right for London’; ensuring that London has the right number of nurses, with the right skills in the right place, working to deliver excellent nursing wherever it is needed. To find out more visit their website.

Urgent Care Plan programme

Coordinate My Care (CMC) is an NHS service that coordinates urgent care for patients. CMC is being replaced in London by the new Urgent Care Plan (UCP).  The contract for CMC ended on 31 March 2022. From the 1 April 2022, the service functions and provision of the care planning service will transfer from the Royal Marsden NHS Foundation Trust to South West London CCG and will go live from 1st July 2022. However, the date is subject to adequate integration with electronic patient records (EPRs) and successful migration of information currently recorded on CMC to the UCP. The current digital care planning application will remain in use until all developments are complete and London is ready to cut over to the new, improved Urgent Care Plan, hosted by South West London CCG.

The UCP will enable clinicians across London to co-create and share urgent and advance care plans across clinical and organisational boundaries, integrating with electronic record keeping systems that are already being used by clinicians and the London Care Record, the shared record for London.

UCP is created jointly by the patient and their healthcare professionals. It lists the patient’s wishes and care preferences and includes practical information. It starts with the patients filling in an online questionnaire called MyCMC. Once doctor or nurse has added the patient’s medical details and submitted the plan the information is shared electronically with all the health and social care professionals who look after them: such as 111, the out-of-hours GPs, the Ambulance Service and the Emergency Departments, particularly in an urgent care situation. For more information about the service and training support visit their website.

View the FAQs for further information regarding the care planning service provisions.

Helpdesk (including new contact details)

The CMC Helpdesk will transfer to the UCP Helpdesk from 1st July 2022. Please make note of the new contact details for the UCP Helpdesk:

Phone: 020 3880 0285

Email: swlccg.ucphelpdesk@nhs.net

The opening hours are Monday – Friday, 09:00-17:00 for all enquiries. Password resets and support for urgent queries are available 24 hours a day, by calling the same number above which will redirect users to the out of hours helpdesk.

Mailing list

Existing subscriptions to the CMC Newsletter will not be automatically transferred to the UCP mailing list. If you would like to subscribe to news and updates from the Urgent Care Plan Programme, please sign up via the ‘Join our mailing list’ sections on the UCP Website.

User Access Requests and Governance

Existing arrangements remain in place, whereby new users can register via the Training & Access page and report issues or incidents via a form on the Clinical Governance page on the UCP Website.


The MyCMC portal will no longer be available for patients from 1st July 2022. Patients are able to request a copy of their care plan by speaking to their healthcare professional.

The next development for the Urgent Care Plan is to enable patients to view and update their care plan. Patients who are interested in being involved in the design, can contact the UCP Programme team by using the contact form on the Contact Us page.


System and clinical training webinars will continue to be provided by the UCP Programme team. Users are able to view upcoming system training webinars via the Training & Access page on the UCP website. Clinical training webinars for Difficult Conversations and DNACPR are available on request by contacting the UCP Training team: swlccg.ucp.training@nhs.net.

Skills for Care

Skills for Care supports adult social care employers to deliver what the people they support need and what commissioners and regulators expect. We do this by helping employers get the best from their most valuable resource – their people.

Our practical support helps leaders and managers recruit, develop and lead their staff, retaining them from entry level right through to senior leadership and management roles.

We’re the organisation for registered managers, supporting them to develop best practice, keep up-to-date and share ideas with like-minded managers. Find out more here.

Download the Skills for Care – learning and development guide.

Funding support:

Skills for Care has a pot of money called Workforce Development Funding which is distributed to adult social care employers for staff development. What this can fund is accredited adult social care qualifications – including the Diplomas in Health & Social Care. The full list of what can be funded is here.

As well as accessing money towards training delivery, employers can also claim for the cost of backfilling posts when employees are undertaking training.

Employers based in north London can claim funding directly from Skills for Care.

For those in south London, the money is routed through local employer led partnerships and employers will need to join one of these to access it. There are 4 partnerships (one for South West London; three for South East London) and employers should get in touch with the lead partner to discuss how much funding they’d potentially like to access. You can read the list of partnerships here.

A new funding round will be starting shortly during which employers will be able to claim for qualifications completed between 1 January 2021 and the 31 May 2022.

To be eligible for the funding employers need to set-up a National Minimum Data Set for Social Care (NMDS-SC) account for their service. This can be done here. We have an NMDS-SC helpdesk which can support with any issues: 0845 873 0129.

Download Skills for Care’s Learning and Development guide here.

Further information about the funding can be found at the Skills for Care website.

Health Innovation Network (HIN)

The Health Innovation Network (HIN) is the Academic Health Science Network (AHSN) for south London.

The HIN works across NHS and academic organisations, local authorities, the third sector and industry, acting as the catalysts that create the right conditions to facilitate change across whole health and social care economies, with a clear focus on improving outcomes for patients.
The Healthy Ageing theme at the HIN is primarily concerned with the promotion of healthy living and the prevention and management of illness and disability affecting older people.

To find out more about the organisation please visit their website.


UCLPartners is a unique academic health science partnership that brings together people and organisations to transform the health and wellbeing of the population. Their local focus is to support health and care improvements for people in north east and north central London, south and west Hertfordshire, south Bedfordshire and south west and mid Essex.

In 2018/19, UCLPartners worked in partnership with Transformation Partners in Health and Care to roll out What’s Best For Lily? and support care homes across London to deliver excellent end of life care for residents. Training materials can be found on the workforce development page.

To find out more about the organisation please visit their website.

Imperial College Health Partners

Imperial College Health Partners (ICHP) is a partnership organisation bringing together NHS providers of healthcare services, clinical commissioning groups and leading universities across North West London, acting as the local academic health science network.

ICHP supports health and care systems on the transition to integrated care across the UK with Population Health Management at the core of their approach. The team at ICHP includes data analysts, economists, change management experts, specialists in engagement and much more. Recognised by the NHS England national health systems support framework, ICHP provide analysis support to health and social care systems to help with service improvement and making change happen on the ground.

Their work spans commissioning and provision of services, across multiple sectors involved in the prevention of ill health, enabling wellbeing and integrating treatment and care. This includes working with local authorities and the voluntary sector.

To find out more about the organisation please visit their website.

Skills Platform

The Skills Platform is a unique marketplace resource committed to sector-specific learning and progression in the health, social care and not for profit sectors.

The platform provides an online marketplace where employers and individuals can search for and compare solutions to their training needs – whether that is direct training, mentoring, consultancy, e-learning or more informal activity. The Skills Platform is hosted by Skills for Health who are a registered charity and a not for profit organisation. Skills for Health are the sector skills council for health, operating in partnership with the National Skills Academy for Health to improve skills in healthcare.

Further resources


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