The London General Practice Access Guide and the supporting London General Practice Access Manual have been created to support general practices manage current access pressures. Practices are facing a number of competing priorities including administering the COVID vaccine programme, responding to the pandemic, facing a backlog of care and a workforce that is fatigued. The Guide and the Manual aim to provide the evidence and examples of good practice to help manage these challenges, with the aim of creating happier, resilient teams and improving patient satisfaction.

The Guide provides a brief visual overview of a whole system approach to access and serves as a quick reference whilst the Manual provides greater detail and an abundance of resources to enable those leading on access improvement projects to implement changes.

A webinar series covering each of the main chapters was run in Autumn 2021. The webinars are aimed at local practice teams and will support consideration into local access improvement projects. Click here to jump to the webinar recordings.

For comments or queries on the Guide and Manual please contact england.londonprimarycaretransformation@nhs.net                   

Watch the webinar series

The London Access Guide and Manual provides outlines a whole system approach to access and signposts to an abundance of resources to support local access improvement projects. A webinar series covering each of the chapters was run in Autumn 2021 and the recordings are available on this web page. The slides presented during the webinars are available on the FutureNHS portal.

Jump to webinar

1. Introduction to the General Practice Access Guide & an effective access system
2. Engaging with patients and communities to develop an access offer that addresses inequalities
3. Achieving team happiness and effectiveness through good access
4. How to make local services work best for your patients
5. The key ingredients for access improvement

Webinar 1: Introduction to the General Practice Access Guide & an effective access system

Webinar 2: Engaging with patients and communities to develop an access offer that addresses inequalities

Webinar 3: Achieving team happiness and effectiveness through good access

Webinar 4: How to make local services work best for your patients

Webinar 5: The key ingredients for access improvement