Healthy London Partnership is delighted to announce that Gathering Feedback from Families and Carers when a Child or Young Person Dies has been shortlisted for the category Using Insight for Improvement at this year’s PEN National Awards.
Collecting feedback on the care provided to bereaved families and carers following the death of a child or young person is of critical importance to improving bereavement care. Whilst some local healthcare systems have well established mechanisms and questionnaires for collecting such feedback, many have indicated that they do not and would value guidance in this area.
Gathering feedback from families and carers when a child or young person dies is a resource designed to help support professionals in their work with bereaved families and carers. It sets out the key principles of ideal bereavement care, provides guidance as to how and when feedback may be collected and by whom. Importantly, it includes the Childhood Bereavement Experience Measure, a suite of questions to inform local questionnaires.
Commissioned by NHS England (London Region) and supported by Sands, the Stillbirth and Neonatal Death Charity, this resource has been informed by the experiences and expertise of a wide range of families, healthcare professionals, charities, and third sector organisations. It builds on the success of Gathering feedback from families following the death of their baby and the Maternity Bereavement Experience Measure.
Ronny Cheung, Consultant Paediatrician and CDR Programme clinical lead, said: “We are delighted to have been shortlisted for this award.
“This nomination highlights the invaluable work contributed by our colleagues that work alongside the NHS to deliver first class patient care.
“It is hoped that local bereavement support teams, clinical teams, patient experience teams, patient advice and liaison services, third sector organisations, and charities find our resource useful in supporting local improvement in bereavement care.
“We are committed to delivering improved outcomes for our patients, and to be chosen among the other incredible nominees is a wonderful achievement.”
The full list of nominees for the 2020 PEN National Awards can be found at http://patientexperiencenetwork.org/awards
Winners will be selected ahead of the 2020 PEN awards ceremony, which is due to be held at the Birmingham Repertory Theatre on 18, March 2020.
For more information on Gathering Feedback, visit Gathering feedback from bereaved families and carers